Very Happy With The Customer Service......
"Just Like to says to all of the staff at Fly Depot - thanks. Even when I made a mistake with my address everything was done to resolve it. I am very happy with my fly rod and the customer service. Thanks!"
 M. O'brien
Valencia, Spain
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Great Service, Great Pricing...
"Just a quick note of thanks. My order arrived last night. That was one week shipped from you door in the USA to my residence in Australia. The packaging was robust and all items were in perfect order. I was pleasantly surprised to see the fly reel spooled with backing and fly line. I read this was a promotion you were running but thought it was probably only applicable to your US customers. In short, you provided great service, great pricing and robust packaging. I will be going straight to your shop when next I am in the market for some fly fishing gear."
G. Davis
Altona, Australia
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Best Service I've Received Online...
"Thank you so much for saving me the time and money. This is the best service I've received online. I value your service and look forward to shopping at flydepot.com again. Thank you again."
J. Kim
Lacey, Washington
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Above and Beyond...
"Tom Steele went above and beyond to make my reel purchase and exchange/upgrade go smoothly. I will look to Tom and Fly Depot first
for all future purchases."
M. Shumaker
Johnstown, Ohio
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Better Than Any Other On-line Supplier...
"Thanks for the great service. Really cool link to FedEx Tracking.......one click and the information is there. Very nice. As good as or better than any other on-line supplier. Thanks!"
C. Cowell
Traverse City, Michigan
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Repeat Customer...
"I just wanted to say, Thank You. I received my order today. The size #12 Steelie Stone Red may be just the ticket for the Fall run in the Lake Erie Tribs. I am sure, you have a Repeat Customer with me. I will be taking them to work tonight to show my buddies. I am sure someone will want to order. Tight Lines!!!"
B. Simensky
McGrann, Pennslyvania
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Thanks For All Your Help...
"Thanks so much for all your help with the rod and accessories. The maiden voyage (casting) was a great success – a number of feisty browns in the lakes of Falls Creek in Victoria, Australia and rod and reel were fantastic, I couldn’t be happier!"
S. Villella
Windsor, Australia
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Very Quick Support...
"I just received the order I purchased from you and I love it! The rod is a true casting machine and the reel is very nice indeed! I also want to thank you for very quick and good support! I even told my friends about you and that you had the best and fastest support I've ever experienced."
E. Olsen
Aas, Norway
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On Time And As Advertised...
"I just received the product that I ordered from your company. It is on time, and as advertised."
J. Yakkel
Longview, Washington
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Brick And Mortar Service...
"Could it be? Brick and Mortar service from a virtual store front!!! You
have provided the most prompt and courteous service of any online store I have done business with. You have earned my repeat business as well as a place in my "recommend a friend" pile."
J. Richerson
Monterey, California
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Client For Life...
"Man, am I excited! Thanks so much, Tom. Client for life!"
A. Spingler
Santa Fe, New Mexico
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Shipping Times Top Notch...
"Thanks again. It's been a pleasure using your site, your customer service and shipping times are top notch. I've already told 5 of my friends about flydepot.com, and each one will probably be shopping with you."
V. Bennett
Medina, Ohio
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Above And Beyond Normal Service...
"I don’t usually send e-mails to suppliers, but this time Tom has gone above and beyond normal service. I want to thank Tom and your company for great service to get my order to me before my trip to Colorado. You have earned my business and will become my #1 supplier for all future purchases."
J. Holcombe
Odessa, Texas
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Your Service Is First Class...
"Just a note to say thanks! Got home today to find the reel waiting for me – no tax or duty to pay, your service is first class. Bring on the salmon season!"
M. Austin
Londonderry, Ireland
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Quick Processing...
"Thank you very much for the quick processing and email updates."
T. Dekle
Birmingham, Alabama
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The Best Thing I Could Have Done...
"Hey Tom, I’m Dave we talked about gear for my Colorado trip. You had set me up with my first purchase of a fly rod. I want to tell you that my experience talking with you and having you pick out the right gear for this type of fishing (small trout in CO) was the best thing I could have done. I was very impressed the day after my wife had placed the order, there, on my front step when I pulled up to my house was a package for me. I just knew it, I could feel the vibes. See I don’t get a lot of fun stuff delivered to me so, I was pretty happy to see that odd shaped box. So, I sharply parked the car, got that box, ran to my garage, opened it, and was whipping the fly line around in my front yard like as If I knew what I was doing. I felt like Roy Rogers on Jolt. So, in short, Tom, the trip was very cool, enjoyed the rod and reel very much. I caught Browns and Rainbows. The purchase was a pleasure. Thanks for all your help. I will look you up when I’m in the market for the Steelhead Gear. Thanks again."
D. Wasielewski
New Lenox, Illinois
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Patterns Look Great...
"Thanks for the Steelhead patterns they look great!!! I’m looking forward to trying them over the Holidays in perhaps Trinity, Smith or the North Umpqua."
B. DeWaard
Basalt, Colorado
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Custom Abel Reel And Spool...
"Just wanted to let you know that the custom Abel Reel and Spool have arrived in perfect condition and I am really happy with how they have turned out! I guess the true test will be my husband but as they are "fishing related" I am sure they will be a hit. I also wanted to thank you for your help and the speedy delivery. Shall definitely use you guys in the future if the opportunity arises."
N. Selsis
Gladstone, Australia
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Very Clear And Comprehensive Advice...
"I placed my order earlier this morning via your website. However I just wanted to thank you for your help with this, especially in relation to agreeing with T&T to put a Vector reel seat on the Horizon I ordered. I am really pleased about that and am in no doubt that I would not have been able to customize the rod that way had I gone elsewhere – not to mention the very clear and comprehensive advice you provided me on line choice and the ordering process. I appreciate your help very much and am looking forward to receiving the rod and line in due course. Best wishes."
A. Goodman
Annacloy, United Kingdom
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Professional Customer Service...
"Thanks for the phone call confirmation and the quick response -- very
professional customer service. I have used your services in the past while
living in NJ -- and I will continue to use your services now that I'm in PA
as well."
A. Scott
Pittsburgh, Pennsylvania
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Help And Advice...
"Tom, thank you very much. I look forward to seeing my brother's face when he opens this gift. Your help and advice - greatly appreciated. I look forward to ordering from you again."
K. Neal
Aurora, Illinois
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Service Is Unsurpassed...
"Received my wader bag yesterday. Two days before promised date! Fishpond bag is fantastic. As is all of your products. And your service is unsurpassed!. Thanks!"
C. Beal
Fresno, California
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Landed A New Client......
"I am very pleased to advise that my Lamson reel and spare spool have been received and I am delighted to discover that two leaders and two spools of backing have been included. Many thanks for the thoughtful gift, and please be assured that you have just landed a new client."
P. Fry
Christchurch, New Zealand
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A Good Experience...
"Received the rod and reel. It looks like a great combination and I'm anxious to put it to work. Again, thanks for the help. Flydepot.com has been a good experience."
R. Woodhead
Reston, Virginia
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That's Fast...
"That’s fast. Did you know what I was going to order before I placed it?"
J. Calvin
Oviedo, Florida
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Very Professional And Reliable...
"The trinity has arrived. It has been a pleasure to make business with you!!!!I have already put your web address in many Italian fishing forums, saying you are very professional and reliable, so i hope you will find many new customers in Italy. Thanks again!!!"
R. Ferrini
San Giovanni Valdarno, Italy
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Quality Flies...
"I am very impressed with the quality of your flies. You will be hearing
from me in the near future!"
D. Pelachik
Towanda, Pennsylvania
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Showed Up As Scheduled...
"We're 'outta here in about an hour Tom, but wanted to touch base with you before I leave. Everything showed up as scheduled and I lined it up over the weekend. I really like the new reel and I'm thinking about another in the 10 weight size. Have you got the reel in stock in the larger size? If so, let me know and I`ll try to order it when I can."
C. Short
Greenfield, Missouri
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Ordered Monday Delivered Wednesday...
"You guys are awesome. Ordered on Monday, ready to fish on Wednesday. Thanks!"
W. Mangum
Houston, Texas
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Received Order In Full...
"Received my order in full. Fantastic service. I'd highly recommend."
T. Murphy
Cork, Ireland
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Arrived Exactly On Target Date...
"Just wanted to let you know that the Hardy's Bag arrived exactly when the update said. I was really amazed how quick the shipping was considering it was around the Christmas/New Year busy time. My husband Philip is absolutely delighted with his bag! Thank you for all your help and may 2008 be very good to you."
R. Easson
Gapes Valley, New Zealand
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Right on schedule...
"Just a short note of thanks. My order arrived today right on schedule and in pristine condition."
G. Davis
Altona, Australia
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Rod And Reel Worked Perfectly...
"Thanks alot. FYI - on my 1st saltwater outing this morning, I caught a striper, and the rod/reel worked perfectly."
T. Hoppe
Meadowbrook, Pennsylvania
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Cannot Believe The Service...
"G'day All. I have just received the goods this morning (8:30 am). Cannot believe the service. Thanks Thomas, I will spread the word about your company. Thanks a lot."
P. Burr
Devonport, Australia
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