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Wednesday 07 December, 2016   Main Page » Customer Testimonials
Customer Testimonials

At Fly Depot our goal is to provide unequaled customer service and expert advice for each and every customer. We strive to exceed your expectations and to provide individual attention to you our customer. One has many choices in the Fly Fishing Industry, and we know that. But, if you want to speak with an expert with over 20+ years experience, your choices quickly narrow.

We take the time to listen to our customers.
We provide expert advise to fly fishers at all skill and experience levels. We answer your questions, and then recommend the correct product for your fishing and price-point needs. Whether it be a beginner's outfit, or discussing the differences in Fly Line Taper with a seasoned angler. Fly Depot experts are here to listen and help.

We communicate with our customers.
At Fly Depot we have some very sophisticated secure technology. We keep you informed at every step of the order process. You'll receive email updates as your order moves through our system and a Tracking Number is provided once we ship.

Our customers appreciate our product knowledge, sound advice and attention to detail at every step of the order is what a few of them have said after shopping with us.

In fact, we have been accused by one customers of knowing what they wanted before they ordered it! Please read on...

We have a great team of folks at Fly Depot and we will always work hard to earn your business. If you feel that we did a good job on your order with us, please visit our Contact Form and let us know!
Your Service Is First Class...
"Just a note to say thanks! Got home today to find the reel waiting for me Ė no tax or duty to pay, your service is first class. Bring on the salmon season!"
M. Austin
Londonderry, Ireland
Client For Life...
"Man, am I excited! Thanks so much, Tom. Client for life!"
A. Spingler
Santa Fe, New Mexico
Repeat Customer...
"I just wanted to say, Thank You. I received my order today. The size #12 Steelie Stone Red may be just the ticket for the Fall run in the Lake Erie Tribs. I am sure, you have a Repeat Customer with me. I will be taking them to work tonight to show my buddies. I am sure someone will want to order. Tight Lines!!!"
B. Simensky
McGrann, Pennsylvania
Quality Flies...
"I am very impressed with the quality of your flies. You will be hearing from me in the near future!"
D. Pelachik
Towanda, Pennsylvania
Thanks For All Your Help...
"Thanks so much for all your help with the rod and accessories. The maiden voyage (casting) was a great success Ė a number of feisty browns in the lakes of Falls Creek in Victoria, Australia and rod and reel were fantastic, I couldnít be happier!"
S. Villella
Windsor, Australia
Cannot Believe The Service...
"G'day All. I have just received the goods this morning (8:30 am). Cannot believe the service. Thanks Thomas, I will spread the word about your company. Thanks a lot."
P. Burr
Devonport, Australia
Very Professional And Reliable...
"The trinity has arrived. It has been a pleasure to make business with you!!!!I have already put your web address in many Italian fishing forums, saying you are very professional and reliable, so i hope you will find many new customers in Italy. Thanks again!!!"
R. Ferrini
San Giovanni Valdarno, Italy
Above And Beyond Normal Service...
"I donít usually send e-mails to suppliers, but this time Tom has gone above and beyond normal service. I want to thank Tom and your company for great service to get my order to me before my trip to Colorado. You have earned my business and will become my #1 supplier for all future purchases."
J. Holcombe
Odessa, Texas
Above and Beyond...
"Tom Steele went above and beyond to make my reel purchase and exchange/upgrade go smoothly. I will look to Tom and Fly Depot first for all future purchases."
M. Shumaker
Johnstown, Ohio
Kind and Courteous...
"There was a complication in my shipping address and Tom gave me a call and really helped me out. He was very kind and courteous while ensuring me that my package was on its way. Thank you very much Tom and Fly Depot!"
B. Gomes
Philadelphia, Pennsylvania
Astonished by Speedy Service......
"I ordered my fly line from you on 17th November. I was astonished when it arrived here at 9am on the 20th by U S mail. I live on the West Coast of Ireland. Well done to both Fly Depot and the U S Mail."
J. O'Loughlin
Weldon, Ireland
Right on Schedule...
"Just a short note of thanks. My order arrived today right on schedule and in pristine condition."
G. Davis
Altona, Australia
Shipping Times Top Notch...
"Thanks again. It's been a pleasure using your site, your customer service and shipping times are top notch. I've already told 5 of my friends about, and each one will probably be shopping with you."
V. Bennett
Medina, Ohio
Excellent Communications...
"Thank you for all the excellent communications regarding the status of my order. The parcel arrived in Dubai, Central Post Office on 16 Dec and I was able to pick it up this morning on the 20 Dec 09 - in plenty of time for Christmas. This was my first order from and I will certainly not hesitate to use your service again - it has been excellent. I wish you continued success in 2010 and Merry Christmas!"
S. Nuttall
Dubai, United Arab Emirates
Man You Guys Are Something...
"Man you guys are something. Monday my TFO reel was back ordered and not to be shipped until after November 2. Now I have it in my hands (November 1st), lined and ready for a fishing trip to the coast Friday! Some how the deal was expedited and priority mailed. I think I have never had better service! Thanks and I'll get 'em."
B Barker
Porterville, CA
Quick Processing...
"Thank you very much for the quick processing and email updates."
T. Dekle
Birmingham, Alabama
Landed A New Client......
"I am very pleased to advise that my Lamson reel and spare spool have been received and I am delighted to discover that two leaders and two spools of backing have been included. Many thanks for the thoughtful gift, and please be assured that you have just landed a new client."
P. Fry
Christchurch, New Zealand
Great Service, Great Pricing...
"Just a quick note of thanks. My order arrived last night. That was one week shipped from you door in the USA to my residence in Australia. The packaging was robust and all items were in perfect order. I was pleasantly surprised to see the fly reel spooled with backing and fly line. I read this was a promotion you were running but thought it was probably only applicable to your US customers. In short, you provided great service, great pricing and robust packaging. I will be going straight to your shop when next I am in the market for some fly fishing gear."
G. Davis
Altona, Australia
All I can say is WOW!...
"All I can say is WOW, great customer service guys! Tom, you went above and beyond to make my buying experience a great one. They say you can't get personalized service on the internet..."they" are wrong; you guys proved that! I'll be back!!!"
D. Zerbst
Avondale, Arizona
Your Service Was Breathtaking...
"Your service was breathtaking. I received my gorgeous Hardy reel in record time from one coast to the other. Everything was as discussed with no surprises. Tom is extremely knowledgeable and very easy to work with. All in all a great outfit to deal with. We'll do business again."
T. DiPietro
Ballard, Washington
Better Than Any Other On-line Supplier...
"Thanks for the great service. Really cool link to FedEx click and the information is there. Very nice. As good as or better than any other on-line supplier. Thanks!"
C. Cowell
Traverse City, Michigan
Showed Up As Scheduled...
"We're 'outta here in about an hour Tom, but wanted to touch base with you before I leave. Everything showed up as scheduled and I lined it up over the weekend. I really like the new reel and I'm thinking about another in the 10 weight size. Have you got the reel in stock in the larger size? If so, let me know and I`ll try to order it when I can."
C. Short
Greenfield, Missouri
Custom Abel Reel And Spool...
"Just wanted to let you know that the custom Abel Reel and Spool have arrived in perfect condition and I am really happy with how they have turned out! I guess the true test will be my husband but as they are "fishing related" I am sure they will be a hit. I also wanted to thank you for your help and the speedy delivery. Shall definitely use you guys in the future if the opportunity arises."
N. Selsis
Gladstone, Australia
Service Is Unsurpassed...
"Received my wader bag yesterday. Two days before promised date! Fishpond bag is fantastic. As is all of your products. And your service is unsurpassed!. Thanks!"
C. Beal
Fresno, California
The Best Thing I Could Have Done...
"Hey Tom, Iím Dave we talked about gear for my Colorado trip. You had set me up with my first purchase of a fly rod. I want to tell you that my experience talking with you and having you pick out the right gear for this type of fishing (small trout in CO) was the best thing I could have done. I was very impressed the day after my wife had placed the order, there, on my front step when I pulled up to my house was a package for me. I just knew it, I could feel the vibes. See I donít get a lot of fun stuff delivered to me so, I was pretty happy to see that odd shaped box. So, I sharply parked the car, got that box, ran to my garage, opened it, and was whipping the fly line around in my front yard like as If I knew what I was doing. I felt like Roy Rogers on Jolt. So, in short, Tom, the trip was very cool, enjoyed the rod and reel very much. I caught Browns and Rainbows. The purchase was a pleasure. Thanks for all your help. I will look you up when Iím in the market for the Steelhead Gear. Thanks again."
D. Wasielewski
New Lenox, Illinois
Received Order In Full...
"Received my order in full. Fantastic service. I'd highly recommend."
T. Murphy
Cork, Ireland
Patterns Look Great...
"Thanks for the Steelhead patterns they look great!!! Iím looking forward to trying them over the Holidays in perhaps Trinity, Smith or the North Umpqua."
B. DeWaard
Basalt, Colorado
You Don't Charge Exorbitant International Shipping Rates...
"Just wanted to drop you a note to say how impressed I was with your service. I live on the other side of the world (New Zealand) and received my order within 3 days of placing it online! I'm extremely happy with the products ordered and will continue to use Fly Depot for all future purchases. I also like the fact that you don't charge exorbitant international shipping rates like other sites. Thanks again."
M. Reinders
Auckland, New Zealand
Ordered Monday Delivered Wednesday...
"You guys are awesome. Ordered on Monday, ready to fish on Wednesday. Thanks!"
W. Mangum
Houston, Texas
By Far My Most Satisfying Internet Ordering Experience...
"I want to thank Tom Steele, owner, for his time, patience and knowledge of the Outcast Pontoon boat line. His personal experience with the pontoons helped answer my numerous questions and easily helped me decide to order through Fly Depot. My boat order arrived ahead of far my most satisfying Internet ordering experience to date!!!"
K. Buchanan
San Diego, California
Arrived Exactly On Target Date...
"Just wanted to let you know that the Hardy's Bag arrived exactly when the update said. I was really amazed how quick the shipping was considering it was around the Christmas/New Year busy time. My husband Philip is absolutely delighted with his bag! Thank you for all your help and may 2008 be very good to you."
R. Easson
Gapes Valley, New Zealand
Best customer service I've ever encountered on the Internet....
"Tom, just wanted to let you know that my order arrived yesterday. The flies look great, and I really appreciate how carefully you added backing and wound my line on the reel I purchased. Thanks also for the extra leaders. I do a lot of shopping online. You have the best customer service I've ever encountered on the Internet. It's a great pleasure to do business with a company that goes above and beyond mere customer satisfaction to customer delight. I'm delighted with your products and services. Please feel free to use this endorsement on your website, in your advertising or however else you'd like to use it."
N. Salowitz
West Demoine, IA
Thank you for your outstanding service!...
"Thank you for your outstanding service! I was in a bind for a shooting line, leaving for Alaska. Talked to Tom on Friday, had the line on Monday. You guys are the best!"
M. Taylor
Mandan, North Dakota
Rod And Reel Worked Perfectly...
"Thanks alot. FYI - on my 1st saltwater outing this morning, I caught a striper, and the rod/reel worked perfectly."
T. Hoppe
Meadowbrook, Pennsylvania
Very Quick Support...
"I just received the order I purchased from you and I love it! The rod is a true casting machine and the reel is very nice indeed! I also want to thank you for very quick and good support! I even told my friends about you and that you had the best and fastest support I've ever experienced."
E. Olsen
Aas, Norway
Very Clear And Comprehensive Advice...
"I placed my order earlier this morning via your website. However I just wanted to thank you for your help with this, especially in relation to agreeing with T&T to put a Vector reel seat on the Horizon I ordered. I am really pleased about that and am in no doubt that I would not have been able to customize the rod that way had I gone elsewhere Ė not to mention the very clear and comprehensive advice you provided me on line choice and the ordering process. I appreciate your help very much and am looking forward to receiving the rod and line in due course. Best wishes."
A. Goodman
Annacloy, United Kingdom
Provided That Personal Touch...
"What can I say, the customer service was awesome. Tom is truly a guy selling a product he loves and believes in. Tom provided that personal touch you just donít see anymore. I called on Monday to order a Hardy Perfect reel and received it by Wednesday, lined and ready to fish. Given the current macroeconomic environment, far too many fly fishing shops around me are closing. Iím glad I found a trusted Internet supplier. Thanks again Fly Depot."
A. Cappotelli
Pittsford, New York
Very Happy With The Customer Service......
"Just Like to says to all of the staff at Fly Depot - thanks. Even when I made a mistake with my address everything was done to resolve it. I am very happy with my fly rod and the customer service. Thanks!"
M. O'brien
Valencia, Spain
A Good Experience...
"Received the rod and reel. It looks like a great combination and I'm anxious to put it to work. Again, thanks for the help. has been a good experience."
R. Woodhead
Reston, Virginia
Best Service I've Received Online...
"Thank you so much for saving me the time and money. This is the best service I've received online. I value your service and look forward to shopping at again. Thank you again."
J. Kim
Lacey, Washington
Thank You!...
"Just wanted to express my thanks to Tom. He spent a lot of time helping me on the phone to make sure that I ordered the correct reel for my situation. I received a notice via e-mail that the order was shipped and it arrived in perfect shape within two-days. I will look forward to doing business with Fly Depot again."
M Franzmann
Denver, Colorado
Outstanding Customer Service...
"Hello, To whom it may concern... I just want to say that Tom Steele was outstanding in customer service and just being a true fishing person thank him for me. And may all of you have a good year and tight lines."
S. Petty
Yakima, WA
On Time And As Advertised...
"I just received the product that I ordered from your company. It is on time, and as advertised."
J. Yakkel
Longview, Washington
Professional Customer Service...
"Thanks for the phone call confirmation and the quick response -- very professional customer service. I have used your services in the past while living in NJ -- and I will continue to use your services now that I'm in PA as well."
A. Scott
Pittsburgh, Pennsylvania
Help And Advice...
"Tom, thank you very much. I look forward to seeing my brother's face when he opens this gift. Your help and advice - greatly appreciated. I look forward to ordering from you again."
K. Neal
Aurora, Illinois
That's Fast...
"Thatís fast. Did you know what I was going to order before I placed it?"
J. Calvin
Oviedo, Florida
Brick And Mortar Service...
"Could it be? Brick and Mortar service from a virtual store front!!! You have provided the most prompt and courteous service of any online store I have done business with. You have earned my repeat business as well as a place in my "recommend a friend" pile."
J. Richerson
Monterey, California

We have a great team of folks at Fly Depot and we will always work hard to earn your business. If you feel that we did a good job on your order with us, please visit our Contact Form and let us know!
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